The IT Business Analyst, Gaming Systems Support is responsible for the strategic alignment, operational excellence, and technical oversight of casino gaming systems and CRM (Dynamics 365). This role ensures system reliability, stability, and performance optimization while providing daily support to key stakeholders and collaborating within the IT team.
You will support gaming systems, work closely with vendors, and work out the implementation of solutions and products that meet business needs and regulatory requirements.
1. Strategic Alignment & Leadership
Align gaming system projects with business objectives and IT strategies.
Contribute to long-term departmental planning and system roadmaps.
Promote organizational values and culture through leadership.
2. System Maintenance & Uptime (Casino System & CRM D365)
Ensure continuous support and maintenance of gaming systems.
Achieve and maintain 99.99% system uptime.
Collaborate with IT teams to ensure system scalability and fault tolerance.
3. Documentation & Compliance
Maintain accurate system integration maps and architectural documentation.
Complete annual recovery testing for gaming systems.
Ensure compliance with IT policies and external audit standards.
4. Knowledge Transfer & Training
Facilitate knowledge sharing across Business Analysts and service desk teams.
Organize training sessions to enhance technical skills and system understanding.
5. Vendor Management & Risk Mitigation
Manage relationships with gaming vendors and monitor SLAs.
Identify and mitigate risks associated with technology adoption.
6. Performance Monitoring & Optimization
Provide regular reports on system performance, utilization, and security.
Evaluate and optimize business processes for improved value delivery.
7. Operational Excellence
Enforce IT policies and implement best practices.
Maintain audit-ready documentation and system records.
8. Team Development
Lead and mentor IT team members to foster a high-performance culture.
Encourage collaboration, accountability, and innovation.
9. Other Duties
Execute additional responsibilities as assigned by management.
Execute additional responsibilities as assigned by management.
Accommodation: Hoiana Village
Working transportation to Da Nang and Hoi An.
Competitive salaries, additional medical insurance and others.
Attractive Hoiana employee in-house rates.
Intensive career development.
Attractive Hoiana employee in-house rates.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, MIS or related field.
Proven experience in gaming systems support or IT operations within the gaming industry. (e.g., slots, tables, loyalty systems, D365, non-gaming points).
Strong understanding of gaming technologies, compliance requirements, and system integration.
Excellent problem-solving and analytical skills.
Ability to manage multiple projects and work under pressure.
Preferred Skills
Familiarity with casino management systems and gaming regulatory frameworks.
Experience with system monitoring tools and incident management processes.
Strong communication skills in English.
