Key Responsibilities & Accountabilities:

• Provide quality customer service to players who patronize Hoiana Resort & Golf

• Product information knowledge of Hoiana Resort & Golf

• Meet and greet patrons at the airport and accompany patrons on outings when required

• Knowledge and awareness of gaming related promotions and assist patrons with related enquiries

• Develop and maintain rapport with guests coworkers and other departments and respond to customer questions inquiries complaints requests and feedback in a timely manner

• Ensure compliance with all applicable gaming laws and company internal controls policies and procedures

• Maintain a presence in gaming related areas whether on floor or in VIP Services counters

• Present a pleasant friendly and welcoming attitude at all times

• Assist in executing property events and promotions in a professional manner

• Carry out instructions and directives from Supervisor VIP Services and above diligently

• Perform other job-related duties as assigned

Benefits

• Accommodation: Hoiana Village

• Working transportation to Da Nang and Hoi An.

• Competitive salaries, additional medical insurance and others.

• Attractive Hoiana employee in-house rates.

• Intensive career development.

• Attractive Hoiana employee in-house rates. 

Job Requirements 

• Prior experience in a similar position is strongly preferred

• Proficient in writing speaking reading and listening of Korean or Mandarin

• Knowledge in Table Games Baccarat and Roulette and Slot Machines is advantageous

• Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can-do attitude

• Be able to work flexible hours

• Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry

• Neat and professional grooming and appearance

• Minimum High school diploma or equivalent