Scope of work:

• Oversee all beverage operations in the F&B Outlet department, involving a strategic blend of creativity and business acumen to develop innovative beverage programs that not only captivate guests but also enhance the establishment’s reputation and profitability.

• Demonstrate a deep understanding of market trends and consumer preferences to define the drinking experience and set the establishment apart in a competitive landscape.

• Develop and monitor the beverage budget, oversee inventory levels and beverage costs, and produce guidelines for bar preparation and the presentation of beverage products.

Key Responsibilities & Accountabilities:

Duties may include but not limited to:

• Provide strategic and hands-on leadership for all Beverage operations, including talent acquisition, training, workforce scheduling, performance management, and corrective actions, while consistently auditing and monitoring service quality to uphold brand standards and operational excellence.

• Develop and implement beverage menus, ensuring a diverse selection that meets the establishment’s standards and customer preferences.

• Coordinate with the marketing team to promote beverage offerings through events, tastings, and special promotions to attract and retain customers.

• Stay abreast of current beverage trends and practices within the area of responsibility and communicate pertinent information to management, peers, direct reports, and team members as appropriate.

• Maintain positive client and guest relations; respond to client requests and ensure alignment with company standards; investigate and follow through on client and guest complaints.

• Analyze sales data and customer feedback to identify trends, adjust offerings, and improve the beverage program’s profitability and popularity.

• Monitor beverage par levels and implement ordering strategies to maintain optimal stock while minimizing waste and overstock.

• Conduct monthly reviews of beverage costs across all F&B outlets and provide action plans or recommendations to keep beverage costs in line with the budget.

• Oversee the maintenance and repair of beverage equipment to ensure operational efficiency and minimize downtime.

• Develop the budget and monitor the profitability of Beverage operations; recommend and establish pricing and portioning for products and services in line with approved profit and planning guidelines.

• Produce and keep updated the master wine list, master beverage list, master beverage recipes, and beverage operating standards.

• Conduct regular spot checks across all front and back bar areas to ensure strict adherence to operational standards and consistency in service quality.

• Produce bi-weekly reports identifying areas for improvement across all bars.

• Communicate directly with outlet managers and line team members on daily beverage-related needs, requirements, and expectations.

• Regularly conduct wine knowledge training from basic to intermediate levels for outlet managers and line staff; select and develop an internal wine sommelier team to support wine sales across dining outlets.

• Ensure the effective transfer of in-depth knowledge of wines, spirits, and mixology to the team, enabling informed recommendations and beverage pairings that enhance the overall guest dining experience.

• Enforce compliance with alcoholic beverage regulations, Responsible Service of Alcohol requirements, and safety and sanitation protocols in accordance with health regulations and standards.

• Ensure all bars comply with applicable company policies and procedures as well as Vietnam local laws.

• Maintain a clean, safe, and hazard-free working environment across all areas of responsibility.

• Enhance team members’ expertise in beverages and wines through structured education programs, continuous training, personalized coaching, and constructive performance counseling to foster professional growth and service excellence.

• Comply with all Company regulations and policies from time to time, including but not limited to Internal Labor Regulations, the Code of Conduct, and internal policies.

• Perform all other duties as assigned by the Head of Division from time to time, within the scope of the job position.

Benefits

• Accommodation: Hoiana Village

• Working transportation to Da Nang and Hoi An.

• Competitive salaries, additional medical insurance and others.

• Attractive Hoiana employee in-house rates.

• Intensive career development.

• Attractive Hoiana employee in-house rates. 

Job Requirements 

• Minimum 6 years of experience in F&B or bar operations within a sizable international hotel or casino, or an equivalent combination of education and experience; casino gaming and/or hospitality background is preferred.

• Academic background or coursework in beverage management, wine and spirits education, and/or mixology.

• Ability to communicate effectively with guests in English, Chinese, and Vietnamese.

• Proficiency in using Microsoft Windows and Microsoft Office applications.

• Demonstrated experience in crafting beverage menus and wine lists, with a strong understanding of market trends.

• Willingness and ability to work flexible schedules, including nights, weekends, and holidays.

• Outstanding interpersonal and guest service skills.

• Strong organizational and time management abilities.

• High school diploma required; college or university degree in a related field from an accredited institution is preferred, and/or equivalent relevant work experience.