Key Responsibilities & Accountabilities

• Responsible for all activities related to membership acquisition and to maintain a high level of data

• To develop and maintain a close and harmonious working relationship with all hotel departments

• Ensure that all correspondence is responded to within 24 hours

• Answer all calls promptly within 3 rings and in a courteous manner

• Communicates clearly and professionally both verbally and in writing Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice email etc)

• Participate actively in departmental meetings Uses active empathetic listening as a tool to understand and support each interaction internal and external to the company

• To have a comprehensive and in-depth knowledge of the hotel products including room types rates relative features and facilities food and beverage outlets/promotions spa and fitness center

• Keep up to date and communicate hotel marketing directions and promotions

• Be fully aware at all times of the sales strategy rates and booking status of the hotel and ensure timely and accurate communication of this to all concerned departments

• Be fully aware of and adhere to all the hotel safety and security policies

• Attend training sessions and meetings as required

• Perform any reasonable task as requested by management

• Manage and strive for reduction of abandoned call ratios of incoming call volumes

• Actively participate in incentive programs initiated up-selling efforts in the department

• Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate

• Work towards superseding goals and total team effort

• Work closely with sales team and event management on the maintenance of group blocks

• Other tasks as may be required by Line Manager Head of Division and the Company Management as needed

Benefits

• Accommodation: Hoiana Village

• Working transportation to Da Nang and Hoi An.

• Competitive salaries, additional medical insurance and others.

• Attractive Hoiana employee in-house rates.

• Intensive career development.

• Attractive Hoiana employee in-house rates. 

Job Requirements 

• At least Bachelor’s degree in any field

• Experience in reservation, sales or front office is an advantage

• Strong in inter-personality

• Proficiency in English / Mandarin communication

• Strong in driving results