Scope of work:

The Customer Service Executive supports the Sales Operation Manager in delivering a seamless ownership journey for clients. This includes assisting with documentation, payment tracking, and contract coordination; supporting handover procedures; and providing ongoing after-sales service and client support. The role requires meticulous attention to detail, excellent communication skills, and a service-first mindset to ensure clients enjoy a world-class experience.

Key Responsibilities & Accountabilities:

• Provide day-to-day customer support via multiple channels (email, phone, in-person) and respond promptly to client inquiries

• Assist clients with sales documentation, payment schedules, contract signing, and administrative follow-ups

• Coordinate with internal departments to prepare and deliver all necessary handover documentation

• Support the execution of handover events, including scheduling, property walkthroughs, and client briefings

• Handle after-sales requests, including maintenance coordination, warranty claims, and property management assistance

• Maintain accurate client data and service records, ensuring confidentiality and accuracy

• Assist in organizing client events, loyalty programs, and engagement activities

• Collect feedback and report client satisfaction metrics to support continuous improvement

Benefits

• Accommodation: Hoiana Village

• Working transportation to Da Nang and Hoi An.

• Competitive salaries, additional medical insurance and others.

• Attractive Hoiana employee in-house rates.

• Intensive career development.

• Attractive Hoiana employee in-house rates. 

Job Requirements 

Education: Bachelor’s degree in Business, Marketing, Real Estate, or related field

Experience: 1–3 years of experience in customer service or client-facing roles, preferably in real estate or luxury hospitality

Skills:

• Strong organizational skills and attention to detail with the ability to handle documentation and administrative tasks

• Excellent communication and interpersonal skills

• Customer-centric mindset with the ability to manage HNW client expectations

• Proficiency in MS Office and CRM tools

• Fluent in English (written and spoken), ability to communicate in Chinese, Cantonese, or Korean is an advantage