The Sales Gallery Operation Admin is responsible for the daily operation and customer service experience at the Sales Gallery and Show Units of the Beach Villas project. This role plays a crucial part in delivering a premium hospitality-standard experience to potential customers and supporting the sales team in all activities related to customer visits events and on-site service coordination.
Customer Reception & Experience Management
Welcome and assist customers visiting the show units and sales gallery
Manage and organize customer visit schedules booking requests and on-site coordination
Support the sales team during customer visits ensuring a seamless and premium experience throughout the property tour
Customer Service Support
Arrange and serve F&B requests for customers during visits including preparation or coordination with in-house restaurants
Coordinate accommodation arrangements at Hoiana Resort & Golf upon request from the sales team or customers
Organize transportation services including shuttle fleet or buggy services for customer visits and events
Event and Sales Support
Assist with sales events launches and private previews held at the Sales Gallery or other venues within the Hoiana Resort & Golf complex
Support the setup logistics and execution of sales and marketing events as required
Facility and Operation Management
Oversee the daily operation and upkeep of the Sales Gallery and Show Units including cleanliness safety facility maintenance and compliance with operational standards
Manage inventory of amenities printed materials and display elements to ensure the gallery is always prepared for customer visits
Administrative and Coordination Duties
Maintain accurate records of customer visits service requests and operational reports
Coordinate with relevant departments Housekeeping F&B Transportation Technical etc to ensure smooth service delivery
Perform other tasks as assigned by the Line Manager
Accommodation: Hoiana Village
Working transportation to Da Nang and Hoi An.
Competitive salaries, additional medical insurance and others.
Attractive Hoiana employee in-house rates.
Intensive career development.
Attractive Hoiana employee in-house rates.
Education
Graduation from a university or college in hospitality business administration marketing or other related fields is an advantage
Experience
Experience working in the hospitality industry Having experience as an admin or sales gallery operation at a real estate company or in sales or marketing is an advantage
Skills
Excellent interpersonal and communication skills with a strong customer-centric mindset
Highly organized detail-oriented and able to multitask in a fast-paced environment
Good English communication skills ability to communicate in Chinese Cantonese or Korean is an advantage