Scope of work:

The Sales Gallery Operation Admin is responsible for the daily operation and customer service experience at the Sales Gallery and Show Units of the Beach Villas project. This role plays a crucial part in delivering a premium hospitality-standard experience to potential customers and supporting the sales team in all activities related to customer visits events and on-site service coordination.

Key Responsibilities & Accountabilities:

Customer Reception & Experience Management

• Welcome and assist customers visiting the show units and sales gallery

• Manage and organize customer visit schedules booking requests and on-site coordination

• Support the sales team during customer visits ensuring a seamless and premium experience throughout the property tour

Customer Service Support

• Arrange and serve F&B requests for customers during visits including preparation or coordination with in-house restaurants

• Coordinate accommodation arrangements at Hoiana Resort & Golf upon request from the sales team or customers

• Organize transportation services including shuttle fleet or buggy services for customer visits and events

Event and Sales Support

• Assist with sales events launches and private previews held at the Sales Gallery or other venues within the Hoiana Resort & Golf complex

• Support the setup logistics and execution of sales and marketing events as required

Facility and Operation Management

• Oversee the daily operation and upkeep of the Sales Gallery and Show Units including cleanliness safety facility maintenance and compliance with operational standards

• Manage inventory of amenities printed materials and display elements to ensure the gallery is always prepared for customer visits

Administrative and Coordination Duties

• Maintain accurate records of customer visits service requests and operational reports

• Coordinate with relevant departments Housekeeping F&B Transportation Technical etc to ensure smooth service delivery

• Perform other tasks as assigned by the Line Manager

Benefits

• Accommodation: Hoiana Village

• Working transportation to Da Nang and Hoi An.

• Competitive salaries, additional medical insurance and others.

• Attractive Hoiana employee in-house rates.

• Intensive career development.

• Attractive Hoiana employee in-house rates. 

Job Requirements 

Education

Graduation from a university or college in hospitality business administration marketing or other related fields is an advantage

Experience

Experience working in the hospitality industry Having experience as an admin or sales gallery operation at a real estate company or in sales or marketing is an advantage

Skills

• Excellent interpersonal and communication skills with a strong customer-centric mindset

• Highly organized detail-oriented and able to multitask in a fast-paced environment

• Good English communication skills ability to communicate in Chinese Cantonese or Korean is an advantage